TOTAL CUSTOMER SERVICE

Building customer loyalty, creating and maintaining repeat business, building successful customer interactions across many platforms—are each an integral part of a customer service program that works. And one that works to produce a healthy bottom line. Having a great product and marketing it successfully are the beginnings of great customer relationships, but it´s what comes after that really counts. And transforming your organization and the people in it into tuned in, strong, positive customer service providers is what Total Customer Service is all about.

It´s in-depth customer service training at its best and most complete, and we can bring it right to your company´s door, at the time you choose, and with the service enhancement goals you want to meet as the number one criteria. You choose from 9 powerful training modules to design customized learning for making awesome service an everyday occurrence for your valued customers. Our flexible three-module-per-day training system allows you to design as many as three full days of training, or as few as one if that´s the focus you need. It´s truly customer service training built your way.

With Total Customer Service, you get straightforward answers and concrete strategies for moving the level of service you´re providing to a brand-new high. By delving deeper into customer service issues than ever before, you´ll soon see there´s much more to serving customers than you ever thought about before ...


Critical skills for success—taught by highly rated trainers who´ve experienced successful customer service careers themselves—are just one phone call away.
The Total Customer Service experience is structured to maximize participation through group discussion, case studies and feedback. What else can you expect when you´re a part of the Total Customer Service program?

-- A Personal Customer Service Development Plan. Chart your next steps, outline the goals you set for yourself and reinforce the principles you´ve learned with this powerful tool you receive at the end of each session.

-- E-learning Component. Your customer service training continues with this value-added bonus. Train those unable to attend the on-site sessions, gain 24/7 self-study capabilities, revisit key service solutions as challenges surface in the course of day-to-day operations, have a ready reference for all you´ve learned, or obtain a full course workbook at the click of a button.

-- Assessment Options. Measuring course effectiveness is easy with Total Customer Service´s built-in assessment tools. Track participation by your service providers going through the program and have the ability to test their skills and proficiencies at the end of each course if you wish. And don´t forget, it´s all handled on-line, saving you precious hours of tracking this vital information manually. After all, what good is any training program if you can´t track the results it achieves? You have the ability to immediately identify where the need for additional review may lie, and to measure actual course effectiveness.

Building strong, effective service providers within your organization—service providers who understand the profound connection between customer service and business success—is just a phone call away. Call your on-site account representative at 1-800-767-7545 to see how to put the Total Customer Service training advantage to work for you today.