In this on-target video program, you’ll encounter people who are very much like those you work with every day—some are very good at interpersonal office communication; others aren’t at all. Along the way, you’ll learn what it takes to be an ELECTRIC communicator.

• Energy to pay attention and notice people
• Listening Skills
• Enthusiasm for people’s answers and conversations
• Confidence that people want to talk with them
• Talking topics that draw people into the conversation
• Reaching out abilities and a willingness to include everyone
• Interest in observing surroundings and asking questions based on what they see
• Connections that are meaningful

This program is full of easy-to-apply tips and tactics, illustrated by real-life scenarios, including:

• Five reasons why people have trouble being heard
• Six keys to effective listening
• Eight keys to responsible assertiveness
• Six keys to body language

Use the enclosed Viewer’s Guide to follow the action and build your communication skills.