Corporate Strategies by SkillPath
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In How to Write Effective Policies and Procedures, participants will learn...

  • How to avoid words and phrases that just make people mad
  • How to overcome employees’ endless excuses for not reading, understanding or following the rules
  • To watch out for legal traps that even the pros can sometimes overlook
  • How to write clearly and concisely—even if writing doesn’t come naturally

There’s so much involved in writing effective policies and procedures. That’s why the SkillPath Corporate Strategies training course How to Write Effective Policies and Procedures, is perfect to get employees up to speed on the nuts and bolts of writing and developing your organization’s policies and procedures. They’ll understand why it’s important to be able to write a policy quickly, how to determine when unwritten rules should remain unwritten, how to keep personal feelings aside and great ways to notify employees of changes.

In just one training day, your employees will gain hundreds of rules, strategies, guidelines and shortcuts that will make their job easier and ensure results—well-written policies and procedures that are read and understood by all.

Who will benefit from this training

Any employee who writes or develops administrative policies, personnel policies, ADA job descriptions, policies covering OSHA regulations, application forms, handbooks, manuals, performance evaluations or any other policy, procedure, guideline or instruction




    SkillPath Training Information

    Corporate Strategies by SkillPath can bring the following topic to your company: How to Write Effective Policies and Procedures

    Click on the link below for more information. http://www.skillpath.com.au/index.cfm/on-site/training/topic/Write-Effective-Policies-Procedures



    TRAINING AGENDA

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    Understand what makes policies and procedures work

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    • What good policy and procedure writing is really all about
    • Signs that an informal or “unwritten” rule is no longer working
    • Temptations to resist when writing policies and procedures
    • Why documentation is so important
    • Is a written policy or procedure necessary? Here’s how to erase any uncertainty

    Get off to a quick start writing policies and procedures

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    • Importance of critical research
    • How to avoid the common problems that contribute to writer’s block
    • Struggling with how to simplify a multi-step procedure?
    • What it takes to write a perfect policy or procedure on a super-tight deadline
    • How to sound firm—without coming across like a bulldozer
    • Mind mapping, a simple pre-writing exercise to save time and frustration

    Write policies and procedures with new clarity and ease

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    • Understand what “clarity” really is and why old habits must change
    • 15 great tips for writing policies and procedures that leave no room for misinterpretation
    • Where flab often pops up—from extra words to long sentences to padded paragraphs
    • Avoiding the dreaded “huh?” response: How to ensure users “get” it
    • Don’t do this, don’t do that—are employees suffering from “rule overload”?
    • Words and phrases that almost always rub people the wrong way
    • Advice for writing a policy or procedure you don’t agree with (you’ll need this someday!)

    Confidence in cutting legal liability to a minimum

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    • Writing disclaimers
    • Watching out for absolutes, weasel words, conditional phrases and other hidden legal traps
    • Writing job descriptions—how they’re different from anything else
    • Problems to look out for when creating an employment application form
    • 5 tips for staying out of legal hot water
    • Eliminating discriminatory language
    • When to require employees to “sign on the dotted line”

    Improve readability with proven design and graphics tools

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    • 8 design mistakes that turn users off—and what to do instead
    • How to differentiate between visual clarity and visual clutter
    • How to achieve consistency from top to bottom, page to page
    • 3 ways to help users locate information in manuals and handbooks—easily and quickly
    • Checklist: Is a document designed for readability?
    • The right format makes all the difference—how to choose wisely

    Take charge of the implementation process

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    • How an approval loop can prevent problems
    • The pros and cons of notifying users in person … in writing … by e-mail
    • 7 trusted guidelines for announcing unpopular news
    • Overcoming misunderstandings that can occur in group meetings
    • A general rule about “management”

    Diplomatically handle all kinds of resistance

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    • Why employees resist change—and what to do when they dig in their heels
    • Handling the unique stressors of implementing dress codes, smoking policies and other emotionally charged guidelines
    • How to handle employees when they claim a rule is silly, unfair or unnecessary
    • How to get people to quit making excuses and read policies and procedures

    Policy and procedure updates and revisions

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    • Understand the revision cycle—step by step, start to finish
    • The real danger in not updating old policies and procedures
    • How to work in revisions with a minimum of disruption
    • Is it time to change a policy or procedure? Listening to the clues
    • Do’s and don’ts when bringing policies and procedures on-line