In Developing a Professional Presence, participants will learn...
- Standards of contemporary business behavior
- How to develop a professional phone presence in the office
- Principles and importance of “small talk”
- Professional verbal and written communication
- About professional clothing, accessories and grooming
- Dealing with difficult customers
Studies have shown that lasting impressions are made within 30 seconds of a first meeting and are changed slowly—if at all— after that. Since first impressions are often lasting impressions, developing and refining a professional presence is critical to succeeding in today’s business world. This training course provides employees with the opportunity to assess their own professional presence and image and learn how to develop their own unique professional presence when working with customers, managers and team members.
Who will benefit from this training
Business professionals who want to present themselves in a professional manner in order to advance themselves in today’s business world
TRAINING AGENDA
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Business etiquette and professional polish
+- Basic rules of business etiquette
- Recognizing and eliminating unconscious sexism from verbal and written communication
- Appropriate business introductions and greetings
- Standards of contemporary business behavior
- How to handle etiquette questions about the sexes working together
- The 10 most common workplace etiquette errors
- Impact of an employee’s personal appearance
- Appropriate dress can make a critical difference
A communication image commanding respect
+- 10 essential communication skills for increasing professionalism
- Cardinal sins of communication
- Foundations that support all competent communications
- Eliminating power-robbing speech habits, words and gestures
Communicating with confidence
+- 3 ways to demonstrate a positive and self-confident professional presence
- Stellar first impressions
- Breaking the ice—tips for getting a conversation rolling
- How to curb the use of worn-out business clichés
- How to control body language
- 7 important body language signs
- How to use “I language” to convey confidence and authority
- Understanding the major components of personal charisma
- How to correctly “set the stage” for every interaction
- The secret to projecting an aura of confidence and power
Conducting effective meetings
+- Why the time spent planning and preparing for a meeting is important
- 5 key elements of an effective meeting agenda
- 10 tips for leading purposeful and professional team meetings
- How to handle challenging or negative questions
- Team meeting effectiveness evaluation
Professional verbal and written communication
+- Telephone usage for professionalism
- Business writing tips
- 12 most damaging blunders in business e-mails
- Presenting the proper tone in e-mails
- 6 tips for getting the most out of e-mail
- When it’s important to use the phone instead of e-mail
- How to use abbreviations and acronyms in business writing
- How to recognize and eliminate common business writing mistakes
Dealing with difficult customers
+- 3 emotions that may be driving a customer’s behavior
- How to take the bite out of necessary questions
- Emotional fallout of difficult communication
- How to deal with the customer who’s never happy
- Dealing with feelings of helplessness and anger when faced with difficult people and situations
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