WHAT IS CONSIDERED PERSONAL INFORMATION
In this policy, personal information reflects the intended meaning in the Privacy Act 1988. In general, it’s any information that can be used to personally identify you. This may include your name, age, gender, postcode, phone number, e-mail address and possibly financial data, including credit card or debit card information. If you can be reasonably identified by the data we collect, the information will be considered personal information.
WHAT PERSONAL INFORMATION IS COLLECTED AND HELD
To ensure efficient and accurate delivery of our services, SkillPath may request personal information such as:
WHY WE COLLECT, USE, HOLD AND DISCLOSE INFORMATION
This personally identifiable information is used to respond to your immediate requests, questions or site interactions, to make our Web site easier to use by not asking you to enter information more than once and also to communicate information, updates or special offers associated with your interests. This information is also used for billing purposes and to fulfil orders and requests. If we have trouble processing an order or request, we’ll use this information to communicate with you. We also use this information to alert customers to offers, updates and other new services we offer.
HOW WE COLLECT PERSONAL INFORMATION
SkillPath does not collect any personally identifiable information from you except when the information is expressly volunteered. This includes deliberate actions such as:
We may also collect personal information from third parties including advertisers and mailing lists.
You have a choice about how your browsing behaviour is monitored and may opt out of storing cookies. Consult your browser Help menu to learn more about how you can configure your browser software to notify you when your computer receives a new cookie. Note that you may also be able to configure your browser to disable the creation of cookies entirely, but the interactive use of Web sites may be adversely impacted if you choose this option. For example, you may not be able to place orders on-line. You can use the following link to opt out of the third-party cookies that collect your information (name, address and purchasing behaviour): http://www.networkadvertising.org/managing/opt_out.asp
The information you give us and information about your order may be combined with other personally identifiable information, such as past purchase history, available from our records and other sources. This information will be used to improve the quality or personalisation of our service to you and help prevent or detect fraud as well as to make our future marketing efforts more efficient and secure.
SkillPath is the sole owner of the information collected on this Web site and does not sell, share or rent personally identifiable information other than as disclosed in the privacy statements below.
DIRECT MARKETING MATERIALS
We may send you direct marketing communications and information about our products and services that we may consider of interest to you. These communications may be sent in various forms including by post, e-mail or telephone.
You may opt out of receiving e-mail or direct mail offers from SkillPath
SkillPath does not sell, share with or rent to others e-mail addresses solely for the purpose of third-party marketing. If you do not wish to receive e-mail offers from us, click the link at the bottom of our e-mails, email us at firstname.lastname@example.org or ring 1800-145-231 to opt out. Please be aware that, even if you opt out of future marketing e-mails, we may still contact you by e-mail to perform necessary transactions such as customer service inquiries, billing inquiries or reminder notices. We may also need to contact you with questions or information regarding any orders you place, such as order status, shipment or refunds.
DISCLOSING YOUR PERSONAL INFORMATION
SkillPath may share personally identifiable information collected about our customer in the following ways:
DISCLOSING PERSONAL INFORMATION OUTSIDE AUSTRALIA
We may disclose personal information to our related corporate entities and external service providers located overseas, including our corporate entities in the United States and our data hosting and cloud-based IT service providers, for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients do not breach the privacy obligations relating to your personal information.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You may request access to any personal information we hold about you at any time by contacting our Customer Care department at 1800-145-231 or e-mailing us at email@example.com. If you believe that personal information we hold about you is incorrect or incomplete, then you may request us to amend it. You will not be charged for access or for making any corrections to your information.
We will take all reasonable steps to protect the personal information we hold about you from misuse, loss or unauthorised access, including the use of passwords, secure servers, security firewalls, encryption of monetary transactions and other technological safeguards.
MAKING COMPLAINTS ABOUT A BREACH OF PRIVACY
We take the protection of your privacy very seriously. If you have any privacy concerns or believe that your personal information has been collected, used or disclosed in any manner contrary to privacy law, we encourage you to contact us directly by e-mailing firstname.lastname@example.org or ringing us at 1800-145-231 so that we can take steps to address them.